Operations Manager – Contact Centre

Operations Manager – Contact Centre, People and Process– Pre-Employment Candidate Screening Provider
Basingstoke, Hampshire
£54,000 per annum + 10% OTE Bonus

The Operations Manager Opportunity:

We are one of the UK’s leading providers of pre-employment security screening services. Working across a range of industries (including airlines & aviation, transport, financial services and the security industry) we help employers protect their businesses by thoroughly vetting their job applicants.

Our ideal candidate will possess an extensive background in a process, quality driven operation, having managed multiple teams of people in a competitive, performance-led environment.

To apply for this high profile role, you must be a highly-focused, business-minded person – perfectly at home in an SME environment where being “all things to all people” is common-place.

Reporting to the Board of Directors and working to clear strategic and commercial goals, the role encompasses a wide range of management duties, including:

> Managing the daily running of the operation
> Being accountable for operational performance & delivery
> Setting and meeting performance targets (KPI’s) for speed, efficiency and quality
> Maintaining regulatory compliance
> All aspects of people management, including recruitment, retention, training and performance management
> Data analysis, problem solving and continuous process improvement

The Operations Manager Role Requires:

> A really dynamic and inspirational people manager, prepared to get amongst the grass roots screeners and understand their roles and help to drive their productivity.
> The ability to quickly grasp complex legislative and client screening requirements and be able to guide and advise with authority.
> The ability to work to extremely demanding deadlines and hit very challenging client requirements through every increasing productivity and accuracy of the screening teams.
> An individual who is able to assess rapidly fluctuating workload requirements (4 times per day) and deploy resources accordingly.
> A confident and skilled communicator, able to chair and inspire internal meetings as well as on the telephone and in writing to clients and applicants.
> A creative individual, skilled in creating motivational schemes and systems aligned with the needs of our people.

We are seeking an enthusiastic, inspirational and dynamic manager to lead our screening operations. The right individual will have a hands-on approach to leadership, with the ability to monitor, organise and energise multiple onsite teams to deliver our services at a fast pace and to the highest standards. A proven leader of people, you will use your personality, presence and energy to create a fast paced, dynamic environment, as well as fully understanding our business requirements and ensuring our client delivery is perfect every time.

The Operations Manager vacancy is managed by RecruitmentRevolution. com – The UK’s first online recruitment agency created 2005. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.