IT Service Desk Engineer
Full job description
ACM Resourcing
Salary: £26,400 – £31,200 per year
IT Service Desk Engineer
ACM Resourcing are looking for an IT Service Desk Engineer as an exciting opportunity has arisen for a Managed Service Provider
The client is looking for an experienced IT Service Desk Engineer who has a solid understanding in Apple support. The suitable candidate will not only be offered progression but gain exposure to the latest technologies. You will be playing a key role as part of the team, who are renowned for providing an excellent support service.
Role Details:
* Develop and maintain rapport with clients by displaying a detailed understanding of their IT environment and business issues.
* Proactively manage and maintain Microsoft Servers, Networks and Firewalls.
* Understand and operate the escalations procedures
* Establish and maintain high levels of incident ownership through incident life cycle to a satisfactory conclusion
* Will work to identify the root cause of any client escalations and strive to incorporate solutions that are correct, with zero rework.
Key skills:
* Solid understanding of macOS/iOS.
* Experience using an MDM
* Solid understanding of MS Windows server environment
* Solid experience supporting and configuring O365 and Azure
* Microsoft MCP OR MCSA/MCSE and/or Cisco CCNA
* Exposer on exchange 2013 and 2016
* Virtualisation technologies (VMWare & Hyper-V)
* Firewall and Router administration
* Advanced networking and connectivity skills
* 1-2 years’ experience in a Service Desk or IT Technician role
ACM Resourcing are a leading Mac IT recruitment company work on various positions in the market please don’t hesitate to get in touch with me for a confidential chat about how we can secure your next position.
Please note, due to the volume of applications we receive, we are unable to inform all applicants as to whether or not they have been shortlisted. Therefore, if you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
To apply for this job please visit definitejobs.co.uk.