Showroom Sales Assistant (Tiles / Ceramics)

Showroom Design Sales Assistant required for successful tile and ceramics showroom in the South West London area.

1. KNOWLEDGE, SKILLS, QUALIFICATIONS AND EXPERIENCE REQUIRED
• Customer Service – Desire to please the customer both face to face and over the phone
• Sales Drive – Using customer relationships to increase sales through added value and link selling.
• Communications skills – Greeting and building rapport with customers. Ability to use questions to help find solutions to customers problems
• Confident & Friendly Telephone Manner
• Trade Counter Sales experience (desirable not essential)
• Knowledge of general warehouse duties (desirable not essential)
• Showroom sales experience (desirable not essential)
• Product Knowledge – Is interested in learning about products and knows where to find the relevant information.
• Teamwork – Actively contributing to the success of the company through positive teamwork with peers, colleagues, suppliers and the local community.
• Computer Systems Literate – Able to use Microsoft outlook, Microsoft office and Kerridge systems in order to complete the job requirements.
• Knowledge of the business processes including Health & Safety and business controls.
• Clean driving licence (desirable)
• An interested/passion in design (Interior Design background is an advantage)

2. KEY RESULT AREAS
• Deal with customers face to face
• Have a welcoming and confident approach when dealing with the public
• Offer exceptional customer service even when under pressure
• Ensure showroom displays are accurate, current, clean &tidy. Ensuring POS up to date
• Take and make customer orders over the phone
• Offer specific advice to customers on products and their use
• Carry out all cash transactions, refunds and till processes accurately and in accordance with branch procedures
• Pick items to fulfill customer orders
• Inform customers in advance of delivery to highlight problems and indicate approximate delivery time
• When required check any incoming products against the Proof of Delivery, complete documentation as required and report damaged or missing products to Branch Manager
• Ensure that returns are dealt with in a prompt and efficient manner
• Participate in stock management process and PPI
• Maintain a clean, tidy and safe working environment in branch specifically the Sales Counter
• Continuously improve customer service
• Complete training activity for core skills, own role and multi-skilling
• Comply with relevant legislation and company policy and procedures (H&S, HR, business controls)
• Keep self up to date with changes in relevant regulations, legislation, market developments, products, company news
• Demonstrate flexibility and team-working in order to improve efficiency and effectiveness of the overall business
• Ad hoc duties as and when required to meet business needs

The showroom is open 7 days a week.

You will be required to work 5 days out of 7 on a rota basis in accordance with the team and branch requirements.

Salary offered will be up to £26,000+ bonuses.

The ideal candidate will have excellent sales experience with a passion for design and a solid work history although experience in tiles / ceramics is not essential.