Italian Customer Service Advisor
Full job description
HEADS Recruitment Limited
Salary: £26,000 per year
Italian Customer Service Advisor
The Candidate
The successful candidate will have the following skills, experience and attributes.
• Must be bilingual, ideally Multilingual in English and Italian. The ability to speak French, German or Spanish also would be ideal.
• Previous experience working in a customer service environment.
• Excellent communication skills, both written and verbal.
• Proactive and possess a keen eye for attention to detail.
• PC literate, including Microsoft Excel.
The Role
Reporting to the Customer Service Supervisor, the main roles and responsibilities will include…
• Answering inbound calls from clients from a variety of backgrounds.
• Processing customer orders using a bespoke in-house system.
• Organising delivery of goods and tracking of orders.
• Taking payments for orders.
• Assisting with any product or service queries.
• Chasing outstanding orders.
• Liaising with various departments such as manufacturing regarding stock queries.
• Dealing with website queries.
• Dealing with any issues or complaints in a timely and effective manner.
Monday to Friday 40 hours per week 9am to 5.30pm.
The Company
Our client, a leading company within the marketing industry, is currently looking to recruit a multi-lingual team of Customer Service Advisors for a 12 month contract to help with fulfilment of a new project. The company has been established for over 50 years and boasts a turnover in excess of £55,000,000. They are currently expanding in to new markets with a range of projects on the horizon, so for excellent candidates there is a very strong possibility of a permanent role within the company. This is your chance to join an expanding, profitable and stable business within an interesting and varied role.
Heads Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Management, Office, Logistics and Industrial.
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