Customer Services Advisor German Speaking – Remote Working

We are recruiting on behalf of a global health & wellness company for a fluent German-speaking Member Services Advisor to join their growing European customer support team. This is remote-based role supporting members across the DACH region and wider European markets. If you are a dedicated customer service professional who enjoys helping others and thrives in a multicultural, fast-paced environment, we’d love to hear from you. Key

Responsibilities : Provide exceptional customer service via phone, email, chat, and other channels Assist with member queries, order management, and account troubleshooting Maintain high standards of professionalism, accuracy, and responsiveness Liaise with internal teams to escalate and resolve issues on behalf of customers and leaders Attend occasional training sessions, conventions, or team meetings (some travel required) Support the Member Services Team with additional tasks as needed Your Profile: Fluent in German and English (written and spoken)

Experience in a customer service or call centre role Strong problem-solving

skills and a customer-first mindset Comfortable learning new systems and working under pressure Team player with a proactive, positive attitude

Benefits : Competitive salary performance bonus Private health and dental insurance Generous pension scheme E-learning and development opportunities Birthday leave and other internal perks (e.g. staff shop, gym reimbursement)