Client Services Administrator

At Adaptable Recruitment, we are exclusively supporting a well established organisation within the specialist card, print and manufacturing sector to recruit a Client Services Administrator. Salary: Up to £31,800 DOE Location: Skelmersdale Working Pattern: Permanent – Full time

Benefits : 20 days holidays plus bank Main

Responsibilities to Include: Client & Job Administration Set up and manage job records within the ERP system (Monarch) Maintain accurate and up-to-date job and customer information throughout the job lifecycle Ensure all administrative tasks are completed in line with agreed service levels Stock & System Management Create and maintain new stock codes and related data within Monarch Monitor and update system information to support production and fulfilment processes Documentation & Work Instructions Produce clear, detailed Excel-based work instructions (SOPs) for Production and Fulfilment teams Update documentation as customer

requirements or operational processes change Customer Support Act as a key point of contact for customers, providing job updates and responding to enquiries Support a positive customer

experience through clear, professional communication Internal Collaboration Work closely with Production, Planning, Quality, IT and Logistics teams to support job progression Assist with issue resolution and support continuous improvement across processes Reporting & Administration Maintain SLA tracking and operational reporting using Excel Handle incoming calls, direct enquiries to the relevant teams and accurately record messages Systems & Software Microsoft Excel: Confident with formulas, formatting and data management Microsoft Outlook: Effective email and diary management Adobe Acrobat: Updating and managing PDF documents with data fields

Skills &

Experience Essential Previous

experience in an administrative, account support or customer services role High level of attention to detail and accuracy Strong organisational

skills with the ability to manage multiple tasks Confident IT user with the ability to learn new systems and processes quickly Clear, professional communication

skills Desirable

Experience using ERP systems (Monarch

experience advantageous but not essential) Exposure to a manufacturing, production or print environment

Experience working within service level or deadline-driven environments The Ideal Candidate: Proactive and positive with a strong sense of ownership Comfortable working with detailed, process-driven tasks Reliable team player who collaborates effectively with others Committed to delivering high-quality work and continuous improvement