1st Line Support Assistant

1st Line Support Analyst / IT Support Assistant

1st Line Support Analyst working with a specialist Lloyd’s market insurance company based in the City. This would be ideally suited to someone looking to take their first opportunity within the IT industry.

Working in a specialist team with the scope to develop your skills and help you progress quickly.

Responsibilities will include:

*Assisting in the resolution of 1st line support issues
*Logging service desk incidents using the in house ticketing system
*Escalating requests to the relevant technicians
*Assisting in the management of vendor relationships
*Assist the Senior IT Support Supervisor in the training of business users

Key skills required:
*Good knowledge of the Mircosoft Office package including Word, Excel, PowerPoint and Project
*Ability to solve basic computing issues
*A keen interest in pursuing a career within IT
*Excellent written and verbal communication skills

This opportunity is initially offered on a 12 month FTC basis, and will offer a great opportunity to learn a broad range of skills, working for a company with a strong reputation in the industry and an excellent team to support your learning.

If this opportunity is of interest please forward your CV for immediate consideration.