Application Support Manager

Application Support Manager urgently required by a market-leading software company based in London.

The company are pioneers of technology that solves real-world, business challenges working with companies across the Globe. Due to planned growth the company need an individual with managerial and customer handling experience, as well as software engineering / diagnostic experience.

The Application Support Manager will be responsible for the smooth running of the Support team, and will be a proven leader who can prioritize, communicate and deliver. The Application Support Manager will be from a technical background and will be expected to be able to write, support, and extend diagnostic and testing tools, reproduce customer problems, and produce example code for customers.

Key responsibilities:

• Maintain oversight across support tickets and their progression
• Developer key customer relationships
• Training new members of the team
• Provide a diplomatic presence in high profile tickets
• Development and delivery of in-house analytics and reporting tools
• Develop and deliver new customer communication media
• Assist with new releases

Technical skills:

• Programming experience in either: Java, JavaScript or C#
• Experience using and supporting high performance distributed software
• Experience working in a support team for a software provider, or similar.
• Modern IP networks and common production deployment feature, e.g. load-balancers, firewalls and proxies
• Linux and Windows

Any experience in one of more of the following would be advantageous:

• iOS, Android
• Java Mission Control and JFR analysis
• OpenSSL
• Wireshark
• Scripting languages such as Python

This is an opportunity to join a successful, stable company offering the chance to work on cutting edge projects with a global team. If you are looking for a new challenge please contact or call .