3rd Line Microsoft Technical Analyst

3rd Line Microsoft Technical Analyst
Up to £30,000 depending on experience
Manchester Science Park, Hulme, Manchester

ANS is the most highly decorated NetApp & Cisco partner in the UK, holding NetApp Star and Cisco Gold status, we currently hold the award for NetApp Service Partner of the Year EMEA.

Our continued record growth and expansion into new sectors means we are seeking to appoint an outstanding 3rd Line Microsoft Technical Analyst to drive innovation, lead change and support unprecedented growth within our award winning Managed Services Team.

About You

As an integral part of a close-knit and highly skilled 3rd line team you will be responsible for supporting and managing our customer base with Microsoft solutions.

You will demonstrate the following skills and experience during the assessment process:

• Service Desk level 2.3 experience
• Microsoft server technology experience
• Active Directory, DHCP & DNS
• Excellent problem solving skills

Personal attributes necessary to be considered for this position:

• Excellent organisational & grammatical skills
• Methodical & self-motivated
• IT literate, experience of MS Word, Excel & Outlook
• Attention to detail with the ability to work in a challenging environment
• Excellent telephone manner
• Excellent trouble-shooter & problem solver

It is also desirable that you have experience of the following:

• Exchange experience
• Citrix experience
• VMware experience
• Hyper-V experience
• Lync
• Sharepoint
• SCCM

The Package

We are offering a generous basic salary of £30,000 plus a performance related bonus. In return for your commitment you’ll receive fantastic fully funded training opportunities, career development and access to a supportive and sociable management team. This is an enviable opportunity if you are looking to join a company that consistency proves its ability to achieve ambitious growth plans.

More about the role

You will be familiar with the ITIL process of customer service delivery and working towards agreed customer SLA agreements to deliver quick resolutions and a high level of customer service for incidents that are assigned to your specialist skills. Dealing with business critical Priority 1 incidents, you will hold strong communication skills, excellent knowledge of Microsoft technologies, and similar 3rd party applications and good troubleshooting methodology for timely resolution.

In addition you will be responsible for supporting with: –

• Major & Incident Management –
• Business/Customer impact management and support
• Problem Management –
• Investigate problems providing root cause analysis
• Microsoft defect investigations
• Change Management –
• Designing changes for service improvement
• Configuring Microsoft infrastructure within a FlexPod environment
• Triage support with the 2nd Line Analysts and Service Managers
• A working knowledge of all core ANS processes and procedures
• ANS key vendors
• General customer service delivery and support

This is mainly an office based role, but you may on occasion be asked to visit customer sites and Data Centres to provide input with your skills and knowledge.

How to Apply

If you feel you have the attitude and skill-set to take on this job then please apply by using the apply button on this page or for an informal discussion with our Careers team please call .

ANS Group Plc are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.