1st Line Support / Service Desk / Helpdesk

1st Line Support / Service Desk (Junior) – Fareham / Hampshire

Salary: £19k – £24k depending on experience + package

Location: Fareham / Hampshire commutable from Portsmouth, Chichester, Whiteley, Southampton, Winchester and Basingstoke.

Our specialist IT Service Provider client are urgently looking for a number of 1st / 2nd Line / Service desk support / engineers to be based in their offices in Fareham – Hampshire.

Working hours 9.30 – 6pm

We are interested in seeing a variety of candidate: recent IT graduates, colleague leavers with 1year+ experience or someone with 2-3 years experience and you are looking for a company with training / career progression.

Role OverviewDuties & Responsibilities:

• To remotely support a wide number of our customers via the telephone and remote management.
• Offering excellent and prompt customer service and representing TMCS in a professional and courteous manner.

• To provide excellent customer care and support through efficient and organised ticket management
• Providing first line resolution to incidents and requests, and appropriately escalating all others
• Assessing ticket priorities and escalating when required
• Liaising with third parties and customers with regard to incident resolution and requests
• Initiate basic back up restorations

Customer Experience

• Handling customer queries and complaints as required
• Escalate any customer issue or problem that needs further investigation or assistance to resolve in collaboration with Account Management Team
• Assist Service Desk Supervisor in managing Service Desk in such a way as to deliver excellent customer service

Please apply for more details.