1st Line IT Support Administrator

1st Line IT Support Administrator – West London

A highly successful School in West London are looking for an IT Support Administrator to join their close nit team. They are looking for a hard working individual who work well under pressure

Administrator Duties Include:

• Log all support requests into the call logging system and ensure that requests for support

are met and responded to in an efficient and effective manner

• When assigned to a call for support, ensure that requests are updated and closed when

confirmation is received that the requestor is satisfied the fault has been rectified

• Provide 1st line support for the school site
• Proactively monitor the support queues for the school take ownership of calls and then see

them through to resolution, or when appropriate escalate the call to the 2nd line

• Run through a regular checklist in order to proactively prevent regular or common faults
• (such as presentation equipment failure)
• Install new and updated hardware from time to time when guided by the Assistant IT
• Manager
• Give basic instruction to relevant staff when any new equipment is deployed. When
• extensive training is required, more official training will be co-ordinated by the Director of
• Learning Technologies
• Provide assistance to authorised staff members to enable them to access school emails on
• mobile devices
• Maintain confidentiality at all times when encountering sensitive information during the
• course of carrying out duties
• Undertake internal or external training provided by the school where appropriate
• Assist in major upgrades and changes to all aspects of the IT/ICT environment during school

holiday periods

All Administrator candidates applying must have experience in a similar I an IT department. And have knowledge of the following:

• Windows XP, Windows 7, iOS
• Microsoft Office 2003 onwards and other common desktop applications
• Basic networking skills including TCP/IP and the ability to configure network printers
• Ability to install 3rd party applications and be conscious of potential difficulties
• Awareness of all mainstream mobile technologies, e.g. Android, Apple, etc., particularly
• when related to the schools’ email system
• 1st line support experience
• Have an understanding of the difference between 1st, 2nd and 3rd line support

Benefits

• Contributory pension scheme
• Enhanced sick pay
• 6 weeks holiday
• Contributory pension scheme

If you are an experienced IT professional looking for a new challenge please .

PSR Admiral Agency are a niche supplier of staffing in high risk areas such as schools, nursing & care homes, charities and hospitals.