Account Manager

Account Manager – Customer Welcome Team

Harrington Brooks is one of the longest established Financial Solutions companies in the country, with over 15 years experience in the sector and over 63,000 paying clients. As well as Debt Management Programmes, we offer a range of alternative financial solutions such as IVA’s and help with Bankruptcy. More information about the company can be found on our website:.

Job Purpose

The Welcome Team are responsible for contacting customers after they have made their first payments on their Debt Management Plan. For our Customers this is the hardest part of the plan due to the fact that they will be being contacted by Creditors. You will provide re-assurance to them, ensure their payment plans are set up correctly, gather any outstanding information and look for opportunities to offer additional Harrington Brooks money saving ancillary products dependent on the needs of the customer.

Main Duties

* Responsible for contacting customers by telephone, letter, text and e-mail to welcome the customer to the plan and ensure they understand how the financial management plan works.
* Offer reassurance to the customer by managing their expectations in regards to the plan they have entered.
* To ensure payments to the plan are set up to enable distributions to be made to plan creditors, securing future payments where necessary & to promote Direct Debit as an option for regular payment.
* To offer money saving products/services dependent on the needs of the customer.
* Confirming all details on the plan are correct and confirming the suitability of the plan following the welcome please apply the suitable advice model.
* Adheres to all company policies, procedures and business ethics including treating customers fairly (TCF) as demonstrated through call quality measures.
* Meets company requirements in areas of personal character, commitment, organizational and work habits
* Interact and cooperate with all company employees.

Experience

* Experience working in a Debt Management business is desirable
* Experience of working in a customer service environment is essential
* Excellent telephone customer service skills are essential
* Having a keen eye for detail is essential
* Works well in a team environment and individually.
* Enjoys working in a fast paced, high volume environment.
* Willingness to be flexible dependent upon the demands of the business is essential

Salary: £26,000 per yearBasic + Bonus OTE in the region of £24,000

40 hours per week on a rota covering Monday to Thursday 0800 to 2000, Friday 0800 to 1730, Saturdays generally closed