1st / 2nd Line IT Support Engineer – Italian Speaking

1st / 2nd Line IT Support Analyst (Italian Speaking Role)

IT Support Analyst / 1st Line / 2nd Line / Service Desk / Permanent / Nottinghamshire / Derbyshire

My client, a well-established business with a global presence is looking for a passionate 1st / 2nd Line IT Support Analyst who is fluent in speaking Italian to join their growing IT team.

There will be a blended approach to home / office working from my client’s head office on the border of Nottinghamshire and Derbyshire.

This is a full time, permanent role paying £27,600 – £30,000 plus benefits dependant on experience.

Role and Responsibilities:

• Provide 1st line support to all end users globally as part of a single, regionally dispersed, ITSC Helpdesk
• Incident Management and Resolution
• Ability to solve basic, common user problems in real time, including software functionality; data communication/network troubleshooting and installation, PC and network configuration; operating systems and browser related issues
• Escalation to Tier 2 when unable to resolve issues
• Problem creation and assignment to Tier 2 / 3
• Documentation of Break / Fixes in IT Knowledge Base
• Liaise with 3rd parties as required
• Work closely with global IT team

Key Skills and Experience required:

• Fluent in speaking Italian
• Previous experience working in a similar 1st or 2nd line IT Support or Service Desk role
• Basic Microsoft Office experience, including Word and Excel
• Previous experience using an IT Support Ticketing System
• Technical degree or Microsoft certifications
• Qualification and/or knowledge of ITIL
• Ideally posses a technical degree or have relevant industry qualifications
• Experience with some of the following technologies would also be great; Windows 10, Citrix, Active Directory, SCCM, Windows Server 2016, Microsoft Office 365, Cisco Software / Hardware, Dell Hardware.
• Full UK Driving license.

Please apply ASAP to be considered.

IT Support Analyst / 1st Line / 2nd Line / Service Desk / Permanent / Nottinghamshire / Derbyshire

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.