Account Manager

Our client, a large distribution company based in Theale, Reading has a new position for an Account Manager to join their team. Graduates (with any commercial degree) are preferential who have good communication skills both verbal and written and duties will include:-

• Responsibility of all assigned account queries and proactively manage until resolution, communicating with all relevant colleagues, parcel couriers, carriers, warehouse and credit control staff.
• Raising RMA’s
• Raising Credit Notes
• Raising warehouse queries
• Chasing failed deliveries and providing further delivery instructions
• Obtaining manufacturers required authorisations
• Monitoring query types and alerting Manager of any noted patterns or trends
• Providing copy POD’s and Credit Notes
• Validating returns requests a
• Liaising directly with Sales and Vendors to ascertain any additional information required and ensuring this is provided swiftly and queries resolved promptly or escalated as necessary.

• Proactively look at account base and develop effective account management, based on the specific needs of your customer.

Essential Requirements

• Experience of working within a busy, pressurised Customer Service environment (distribution advantageous)
• Ability to cope under pressure and react to changing situations
• Able to work within tight guidelines and conform to strict SLA’s
• Team player
• Excellent attention to detail

This is a non call centre environment with customer’s dealing directly with appointed Advisors and developing close working relationships.

For more information please contact Ashby Finance.