Account Manager / Internal Sales Manager

Internal Sales Executive – (Digital Home)

Excellent Basic + Uncapped OTE

Colindale

An amazing opportunity has arisen for an experienced Internal Sales Executive / Account Manager or Telesales Executive, Business Development Executive to join a European IT & Electronics Re-seller. Experience in selling IT Hardware / Software, Consumer Electronics Products and / or Accessories is desirable but most importantly for this role, we are looking for a really good/focused and on the ball experienced Sales People.

Can you provide evidence of target driven experience on your CV, what sort of targets have you worked to? Did you smash them every month? We need to see that you are driven, commercially aware, and have sales in your DNA!

We are Europe’s #1 distributor specialising in products and accessories for everything Apple, the Digital Home, and Creative Professionals. The business is headquartered in London with operations in Paris and Barcelona. We work in partnership with, and supply our products via more than 3,000 retailers, VARs, and etailers across Europe.

We are proud to be accredited Investors In People. Following a comprehensive induction period all staff join a training development programme linked to their role. The company strongly supports professional development and career progression and encourages staff to gain professional qualifications.

The culture is very much work hard and play hard. There is ample opportunity for social interaction through company events, end of month celebrations and vendor/dealer hospitality.

PURPOSE OF THE JOB

To introduce and promote our Audio & Digital Home range, ensuring sales and GP are maximised through the channel whilst delivering the best service and customer satisfaction to allow Computers Unlimited to be the leading Value Added Distributor in the marketplace

ACCOUNTABILITIES

• Achieving sales targets set each month
• Hitting outbound/inbound call targets
• Talking to a mix of Dealers and End-users
• Customer service – as part of a team to be responsible for customer satisfaction for the digital home division

JOB CONTENT AND CONTEXT

• Achieving sales targets set each month by Sales Management.
• Hitting call targets both in/out bound via maintaining an agreed level of pro-active telephone contact with both existing and prospective customers, operating a call-out cycle, which includes updating customer events and call logging systems as required by Internal Team Leader
• To pro-actively seek new business in the specified product range, by targeting a combination of our existing customer base and prospective customers including end-users.
• Maximise sales GP by continually expanding orders and up selling on all incoming and outgoing calls
• To lead and work as a team to grow and develop the digital home customer within all sectors working together to prioritise to maximise sales
• To be an expert within the digital home product portfolio
• Liaise on a daily basis with your Manager and update them on any developments in forecasting, pipeline management, leads, sales and opportunities, etc.
• Meet and exceed the agreed performance objectives
• Attend events and seminars when necessary
• Assist the product manager to get dealers to attend events & seminars, to provide the sales team with information/training on the specified product range and on occasion assist with product pricing
• Maintain an agreed level of pro-active telephone contact with both existing and prospective customers, operating a call-out cycle, which includes updating customer events and call logging systems as required by Internal Sales Supervisor. Follow-up on training leads and feedback so that we can continue to develop marketing efforts and generate sales.
• Ensure that customer complaints, issues and queries reach a successful and appropriate conclusion. Where relevant, such matters must be escalated to the Internal Sales Manager.
• Manage and maintain any authorisation schemes & price lists relevant to your portfolio of products.
• Ensure that the external sales team are kept informed of any developments relevant to their accounts. Ensure that actions from visit reports are completed in required time-lines
• Work with other managers to devise successful sales focus days and spiffs. Develop product knowledge, presentations, etc. so seen as main point of contact to assist the rest of the sales department on all digital home enquiries.
• When needed attend customer facing meetings
• Ensure all orders received are entered into the Merlin system accurately.
• Perform any ad hoc duties deemed appropriate by the Sales Management Team

Attivo Recruitment is a specialist recruiter in placing into the Commercial Sales Sector. Please call me to discuss this and other roles that we are currently recruiting.