Technical Support Engineer

O365 Technical Support Engineer

A powerhouse within the cloud computing platform industry is looking for a O365 Technical Support Engineer to join their team in Staines on an initial 12 month assignment with the flexibility to work remotely.

Responsibilities

• Create a user experience through the delivery of high-quality DT Collaboration solutions
• Actively contribute to capability uplift through the testing, implementation, and adoption of new technology / solutions
• Ensure the health and operational efficiency of the DT Collaboration ecosystem is maintained including the management of service availability to meet or exceed agreed SLAs and driving continuous improvement actions
• Work closely with peers to prioritise and successfully manage simultaneous projects
• Ensure requests and/or incidents are addressed swiftly
• Work with procurement team to aid the purchase requirements related to collaboration tools
• Provide expertise within IT and across the business supporting solutions that enhance productivity with a focus on building a flexible, scalable, and secure solutions in Office 365
• Provide guidance, expertise, and user consultation services on SharePoint projects utilising Office 365
• Utilise Microsoft Flow to automate and improve customer workflows
• Possess an overall knowledge of Azure AD Integration
• Utilise Azure AD App Permissions to help setup automations as needed
• Troubleshoot user reported issues with SharePoint Online and OneDrive sync clients, Office Web Apps, and other O365 workstreams.
• Standardise workflow creation, document processes, and create User Guides and KB Articles
• Help define and measure KPIs to maintain the health of services
• Identify opportunities for business process automation / collaboration and provide solutions that drive adoption, streamline processes, and increase user productivity
• Evaluate O365 capabilities and make recommendations for leveraging new features in SharePoint-related solutions

Skills / Experience Required

• Must have hands-on administration and implementation experience with the Microsoft 365 platform, including Intune, productivity tools (Office 365)
• Experience with collaboration tools such as Zoom, Teams, O365 tools
• Excellent communication and problem-solving skills
• Experience working in a fast-paced high growth environment
• Experience with project management and issue tracking software
• Hands-On experience in the administrating of Azure AD
• Good knowledge of Microsoft OneDrive/ SharePoint APIs
• Bachelors/ Masters in Computer Science or equivalent experience
• Any additional certifications in O365/Azure is a plus

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.