Admin Assistant

Our Client, a market leading service provider to the construction industry, are looking to appoint an Admin Assistant to join their claims team.

The Role

To provide a comprehensive, professional customer focused administration service within Claims dealing with Claim enquiries and all Customer contact, operating within FCA and TCF Principles.

Overview of Responsibilities

• To deal with all initial Claim enquiries, ensuring they are logged on the Claims BIS system within a set KPI
• To upload all emails to BIS that are received into the generic claims inbox, setting tasks for claims handlers and flagging urgent requests with Claims Operations Manager.
• To send out claim forms within a set KPI
• To field customer telephone calls where required for the Claims Team dealing with those you are able to
• To deal with all incoming post, scanning, uploading to BIS and logging on the BIS Claims system within a set KPI
• To handle all post that does not require an action and update the claims system in BIS
• To deal with requests for policy and certificate information within agreed timeline
• To deal with all administration requests from the claims team within timelines set
• To undertake any other duties as reasonably required
• To maintain a good knowledge of all policy types for issue of claims forms
• To maintain a good knowledge of all policy systems for assigning correct cover documentation to claims as above

Experience/Skills
• Excellent communication and organisational skills
• High level of interpersonal skills, with an ability to deal with people at all levels
• Good IT skills, including Windows Office Suite, and knowledge of databases
• Flexible and adaptable to change
• Ability to work under pressure to a high standard
• To possess a positive can do attitude
• Ability to work to and maintain service levels