Bilingual Lead Voip Network Engineer

An opportunity has come up to join an industry-leading company specialising in networking, hosting and cloud integration in Barcelona!

Working within a newly expanded business unit that has exciting development plans, you will be part of a dynamic team providing assistance to customers across Europe
Giving you an opportunity to use your bilingual skills in English and a second European language (German, French, Swiss German and Dutch) you will carry out second level analysis, diagnostics, fault isolation and fault resolution

Ideal Experience
• The successful candidate will have a good understanding and proven troubleshooting experience in some of the following: TDM telephony, DMS, EWSD, C7 & INAP signalling, PRI ETSI Q931, protocol analysers, IMS VOIP telephony, capturing and analysing sniffer traces, NGIN & IVR Platforms, Call Plans
• Will have working experience with some of the following vendors’ associated voice equipment and management systems: Nortel, Siemens, Sonus, Alcatel-Lucent, ECT
• Previous experience within a Telco / IT Helpdesk environment would be ideal
• Able to demonstrate a high level of capability from a second level perspective in Switched Voice and VOIP telephony
• Experience of working within a team environment, with full responsibility for fault resolution. To include taking ownership, coordinating with internal and external teams and managing through to a satisfactory conclusion
• Experience of working within a Technical role, in a networking environment, completing first level analysis and fault isolation
• Able to demonstrate a high level of capability to resolve incidents and enquiries, from a first level perspective, for all product groups
• At least 12 months proven experience of resolving incidents and enquiries at an advanced level
• Able to provide training and coaching to new starters and less experienced team members and/or peers