2nd Line Desktop Support Analyst

Desktop Support analyst needed for this enterprise size professional organisation based in their Bromley head office. Working as part of a team of three reporting to a technical team leader the role will involve providing 2nd Line / Desktop IT support, acting as a point of escalation and a buffer between the service desk and third line support teams. As well as this it is the chance to get involved in project work.

The right person will have a good mix of:

• ITIL V3 Foundation working practices.
• Knowledge of Citrix technology and thin client technology.
• Strong understanding of Microsoft Windows Environments.
• Knowledge of mobile devices and management tools.
• Understanding of telephony and video conferencing.

As an organisation they invest heavily in technology and have created a technical and working environment of which they are rightly proud.

This role is likely to suit someone with IT Service Desk experience looking to take the next step in their career.

To discuss in detail please contact Biagio Gizzi at Remit Resources