2nd Line Technical Support Engineer – Managed IT Services

2nd Line Technical Support Engineer – Managed IT Services
Bath, Somerset
Up to £31,200 DOE

Our client provides managed IT services to businesses. An excellent opportunity has now arisen for a 2nd Line Technical Support Engineer to join their team.

This is the ideal role for a 1st or 2nd line support professional looking to progress their career with a highly innovative company. Joining a relaxed and open working environment, the successful candidate will also benefit from fantastic training and a friendly culture.

As a 2nd Line Technical Support Engineer, you will be responsible for providing a first-class level of technical support to customers relating to our client’s cloud services.

Liaising with customers via the telephone, you will strive to resolve any technical issues in a timely manner and exceed targets and customer expectations. Working closely with other members of the Technical Support Team, you’ll also present and feedback any technical issues in a friendly and constructive manner.

You’ll play a key role in reviewing, creating and delivering a wide range of customer support materials to provide a greater level of customer self-service capability. Additionally, working with Software and System Engineers, you’ll embed automation into our client’s business systems to give customers a fast and efficient experience.

To be considered for this role, you must have:

– At least three years’ experience gained in a 1st or 2nd line support role

– Experience of ITIL V3 methodology

– A proven track record of using Windows XP, 7 and 8, 2003, 2008 and 2012 and Microsoft SBS packages

– Networking experience using TCP/IP, DNS, DHCP and LAN/WAN

– Knowledge of Outlook, SQL and Exchange 2003, 2007 and 2010
– A degree

As a 2nd Line Technical Support Engineer, you must possess excellent analytical, communication and problem solving skills and a customer-focused approach. Adaptable and organised, you must also have strong relationship-building abilities and a meticulous attention to detail.

To apply for the role of 2nd Line Technical Support Engineer, please apply via the button shown.

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.

Additional Keywords: 2nd Line Technical Support Engineer, 2nd Line Support Engineer, 1st Line Support Engineer, 2nd Line Support Analyst, Technical Support Engineer, Technical Support Analyst, IT Support Engineer, IT Support Analyst.