Arabic IT Support Specialist

Arabic Speaking IT Support Specialist

Permanent

Birmingham (Solihull)

Salary Negotiable

One of our clients, who works within the IT / Mobile industry is looking for 2 IT support specialists with Arabic. You will be responsible for liaising with customers and solving their queries.

Responsibilities:

• Provide telephone and email based pre and post-sales technical support for their software products.
• Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
• Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
• Some travel, local and international may be required in a supporting role for events.
• Some travel, local and international may be required in supporting customers in a technical capacity for post and pre sale opportunity.

Qualifications:

• Excellent written and verbal communication skills in English and Arabic
• Strong team player
• Strong problem solving abilities, (You will be tested for your problem solving abilities)
• Solid understanding of computer networking principles
• Demonstrated success in related technical support area
• Knowledge of software technologies such as networking and databases
• Any prior experience working with mobile device management solutions
• Any experience with Microsoft SQL would be a plus

Please note:

• If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
• We accept spontaneous applications via email – do not hesitate to send us your CV stating what kind of role you would be looking for.
• Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.