Account Servicing Agent
Job Description
Do you enjoy helping people? Are you looking for a job with a reputable and progressive Employer? Don’t want to work evenings and weekends? Then read on!
More2Life is part of the Key Group of companies and we help thousands of people every month to confidently release cash from their homes in order to enjoy a better retirement, through a financial product called Equity Release. This is a specific type of lending that is only available to people aged 55 and over and is designed to be with them for life.
To provide the best experience for our customers we have dedicated Customer Service teams who provide outstanding services to our customers. You might be on the telephony team taking calls from customers who want to look at switching their mortgage to a new rate or to move property, or you may be dealing with the administration of building work, probate or repayments. Whichever it is you will be providing above standard service, proving our amazing 4.5 stars Trustpilot reviews.
What we look for in our Customer Service Agents:
- Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).
- Ability to multi-task and manage own workload in a fast-paced environment.
- Experience of working within a telephone-based customer service led environment with inbound and outbound calls.
- Good administration skills, working to deadlines and exceptional attention to detail.
- First class communication skills, both written and verbal
- Handle all enquiries in a professional, positive and prompt manner.
Experience of working in the Financial Services industry, in particular mortgages, would be preferred but is not essential.
Benefits:
- 23 days holiday, plus bank holidays. Rising to 28 based on length of service.
- Additional holiday purchase scheme
- 1 charity day
- Tier 1 pension (5% Employee, 8% Employer)
- Simply Health
- Life Assurance
