Revenues Officer (Council Tax)

James Andrews have a number of Local Council clients across the UK who are recruiting for Revenues / Local Taxation Officers on temporary and permanent contracts.

These positions will start on notice on a full-time basis, hybrid or remote, dependent on location, so we are keen to speak to anyone who is looking for work at present.

The ideal candidates will be experts in tax legislation as well as revenues and benefits software and have great communication skills.

Duties will include (but are not limited to):

• Proactively and efficiently collecting income for the Council
• Carrying out administrative and enforcement functions in respect of the billing, collection and recovery of Local Taxation in line with legislation in an accurate and timely manner
• Reviewing outstanding debts & investigating using appropriate systems and available information to determine what appropriate action needs to be taken in order to recover outstanding debt
• Monitoring high-risk debtors and taking prompt action in line with legislation and procedures to reduce and mitigate any financial loss to the Council
• Instruct and undertake formal recovery action, as appropriate
• Dealing with complex telephone calls from customers referred by the Customer Services Team
• Undertaking all necessary actions to ensure that bills and other documentation is issued correctly and in a timely manner
• Using an online computer database with the ability to work on multiple software systems used within the department, such as Northgate NEC, Information @ Work, Electoral role and external Enforcement Agents systems

Experience required:

• Knowledgeable on Information @ Work, Electoral role and external Enforcement Agents systems
• Experience working with customers within local government

Skills, knowledge and expertise required:

• IRRV technician qualification or equivalent (desirable)
• Knowledge of Local Authority statutory and legislative requirements
• Northgate NEC, Information @ Work, Electoral role and external Enforcement Agents systems

Rewards and Benefits:

• Fully remote working

Working hours:

• 37 hours per week
• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.