Network / Franchise Performance Manager + Car
Full job description
HEADS Recruitment Limited
Salary: £42,000 – £48,000 per year
Network / Franchise Performance Manager
The Candidate
You will be an experience performance and or process manager who can ensure the effective management & performance of franchises under your remit. You will have good experience of the following…
• Ensuring compliance with regards quality standards & standard operating procedures.
• You will have good knowledge of SLA’s and be able to ensure service levels are achieved.
• Good understanding of the importance of internal procedures and process and be aware of effects that this can have on internal customers, suppliers & clients.
• Good knowledge of regulatory requirements.
• Excellent communication skills acting as a vital link between the franchises & the parent business.
• You will be able to provide franchises with support and direction to grow profitably and deliver in line with the above standards.
• You will have strong skills with regards compliance monitoring, performance management, risk identification, internal audit, field audit & financial management.
You will essentially have the following skills, experience and attributes…
• Operational Management.
• Audit planning, execution & follow up.
• Risk and Compliance ID & assurance.
• Continuous Improvement approach & successful implementation.
• Performance Management track record.
• Good understanding of P&L.
• Business Development and Marketing skill.
• Ability to own complex issues through to resolution.
• Ability to negotiate, persuade & influence.
• Clean driving licence (must be valid in UK).
It would be desirable that you also have experience of the following…
• Audit qualification.
• BDMA or equivalent.
• Insurance claims background.
• CII qualification.
• Contractor Management.
• Franchise Development.
You will have the following personal characteristics…
• Rapport & relationship building
• Solid organisational skills
• Strong service ethic
• Problem solving skills
• Self-motivated and flexible
• Team working both internally & externally
• Focused & results driven
• Attention to detail
• Ability to prioritise workload & plan
• Solid negotiation skills
• Good report writing & analytical skills
• Ability to coach, influence, motivate and lead other people
• Unquestionable integrity
• Professionally Qualified
The Role
Full job specification available on application.
To apply for this job please visit definitejobs.co.uk.