Ev Customer Service Executive
Full job description
A Team Recruitment Ltd
Salary: £26,000 – £27,600 per year
EV Customer Service Executive to work for our Colchester based client where you will be working in the heart of a busy and dynamic EV sales team. As the EV customer service executive you will be the primary contact for inbound sales calls as well as supporting email inboxes and Online Sales Support Chat. This is an exciting and diverse role to be part of a new part of a very established company that has rapidly grown and already becoming a leader in their field of EV. To be considered for this EV Customer Service Executive you must possess experience and knowledge of EV, strong customer service experience and be a real team player!
The Role
• Primary contact for inbound sales calls as well as supporting email inboxes and Online Sales Support Chat.
• Working closely with the EV Sales team to identify and build close relationships with customers to drive sales growth
• Develop good sales/technical knowledge on all aspects of Electric Vehicle Charging to support quotation enquiries
• Process both telephone and offline orders
• Working with the Sales team on Project Enquiries, liaising with the procurement team/supply chain to complete Bill of Materials and pricing enquiries.
• Ensure all customer contacts and service issues are resolved
• To ensure customer contact database is up to date and contacts verified through ordering processes and subscribing customers to mailing list.
• Support EV enquiries from overseas customers, including delivery requirements/charges.
• Carry out support in various data entry and administration tasks
• Monday to Friday 9am to 6pm
The person
• Must possess EV experience and knowledge
• Competent in Microsoft Office
• Confident with customer interacting via multiple channels (telephone, email, web chat)
• Excellent communication and influencing skills
• A flexible, Team Player, driven by individual and corporate success
• Driven to deliver high customer service
• Experience in Electrical Wholesale / Engineering desirable but not essential
Benefits to you
• Salary: £26,000 – £27,600per yeardoe
• A full in-house training plan
• Good career development opportunities
• Annual holidays which increase with length of service
• Probation period: 3 months
• Pension: 5.5%
• Death in Service: 1 x annual salary
• Free car parking
If you have not heard back from us within 10 days your application has unsuccessful.
To apply for this job please visit definitejobs.co.uk.