Service Desk Analyst

Service Desk Analyst – Swindon – 6 Month Contract – £14.4 per hour

The Service Desk Analyst is primarily required to facilitate the timely resolution of incidents originating from internal users.
Candidates will preferably have a background in the IT industry to carry out all Service Desk related duties to ensure incidents are resolved within the required timescales to meet contractual obligation. The ideal candidate will have previous experience in Service Desk, Customer Service or Scheduling environments, although any experience would be well received. The role will include elements of procurement, administration and reporting as part of the Service Desk function so understanding the all aspects of IT Support would be beneficial.
DUTIES & ESSENTIAL JOB FUNCTIONS
* Logging, Managing and Resolving Incidents
* Identifying when to escalate incidents to ensure SLA achievement
* Administration of various documents
* Managing service desk Mailboxes/Logging systems to update relevant incidents with key information
* Managing SLAs
If you feel your skills and experience match this requirement, please apply with a Word copy of your CV. This is an urgent requirement with a genuine possibility of this growing into a permanent position. All applicants must be eligible to work in this location and must be available for an immediate start.