Fluent Spanish Speaker Fx Broker Support

Main Duties:

Provide excellent customer services to mainly retail clients
Handling client enquiries through a chat system, telephone, email and Salesforce in a timely and professional manner
Contact existing clients for retention and new leads
Promote company through educating clients with our products and services by attending exhibitions and seminars
Participate in project work such as website development, translations, marketing campaigns, forum monitoring and analysis, webinarsEssential skills:

Fluent Spanish speaker with excellent written skills
Good knowledge of the FX, CFDs and Spread betting market, and the financial market in general
Highly organised and flexible in approach to work
Excellent customer service skills and able to demonstrate strong team-working skills
IT Literate
Comfortable working a shift rota consisting of late and night shiftsDesirable skills:

Experience of working in the financial services sector, FX and CFD brokerage
Good working knowledge of MT4 trading platform, MT Manager and Salesforce