Support Coordinator

My prestigious & world wide recognised client requires a Support Co-Ordinator. The main purpose of the role is to support the Civil Enforcement Support Desk in ensuring adequate support is provided to all users of the Digital Enforcement
Solution and to ensure the system performance is maximised.

Key Responsibilities:
Provide telephone support and first line fault finding and investigations.
Ensuring the support system is used to record issues and that they are progressed to resolution or escalated.
Any other duties reasonably required within the skills required for the role.

Key Skills:
Good working knowledge of Microsoft Operating Systems and basic networking principles.
High level of written and verbal communication skills.
Outlook – co-operative, helpful, willing to use initiative and conscientious.
Flexibility – willing to change, move from one activity or work area to another, learn new activities, pick up new jobs confidently and easily.
Effectiveness – drive and energy applied to work, accuracy and reliability, ability to get things right first time.
Teamwork – work towards the team’s goals, work well with other people, communicate effectively within the team and contribute to a high standard of team morale.
Working as part of a team and working unsupervised

The hours of work are 40 hours per week Monday – Friday.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.