Customer Administrator

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This is a fantastic opportunity based on-site within the prestigious RAC building in Walsall. Working for Europcar as an in-house customer administrator you will provide professional and friendly fast paced support for Motability, a leading account for Europcar.

This role involves a high degree of customer contact in identifying vehicle issues that need to be resolved. You will need to ensure that customers’ issues with their vehicles are appropriately and accurately documented and action appropriate resolutions to ensure that issues are dealt with effectively and within a given timescale. It is essential that all parties are provided with relevant and up-to-date information at all times. This is a very fast paced role which requires excellent communication skills and attention to detail with the ability to work to a high degree of accuracy including excellent diary management.

Responsibilities

Reporting to the Customer Relationship Manager, this integral role will include the following:

* Provide first class support to ensure the service runs smoothly for all our Motability customers, interacting with our extensive Europcar station network
* Manage rental queries and contact the booking source in order to ensure resolutions in a timely manner
* Maintain a high quality of customer service recognising the company’s Customer Service standards and observing company policies at all times
* Ensure all escalated queries are managed promptly and accurately to the satisfaction of all parties

* Working closely with both the RAC team and Motability, you will ensure that a professional and courteous image is portrayed at all times
* To complete any other reasonable duties requested by your team leader and or line manager

Skills required

* Experience of working in a fast paced environment
* The ability to deal with a high number of calls and multi-task effectively
* Competent dealing with complaints whilst remaining empathetic and understanding with respect to the issues that Motability customers face
* An excellent telephone manner – being calm, friendly, polite, and professional at all times.
* Ensure any system issues / contract discrepancies are bought to the attention of the your line Manager at the earliest opportunity
* Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance
* To complete any other reasonable duties requested by your team leader and/or line manager
* Customer service experience essential
* Self-motivated with the ability to work well under pressure
* Computer literate and confident with latest Microsoft packages