Customer Advisor

Truro, Cornwall

Permanent

£17983 – £19981/annum

Using the power of communications

Making a better world, together

Every day millions of our customers connect, play, watch, learn, and live their lives using our products and services. Investing in our customers’ experience is important to us – and that’s where you come in.

We’re looking for people to play an important part in positively impacting our customer experience. Do you have a natural flair for conversation with equally impressive listening skills? If you do, joining BT as a Customer Advisor could be the perfect opportunity for you.

As a Customer Advisor you’ll be speaking with our UK customers, answering their queries on our products and packages. It’ll be up to you to listen, relate and identify opportunities to help our customers, making sure we keep their business as well as boosting sales and upgrades. You’ll deliver exceptional service, ensuring they feel valued and satisfied – not wanting to go anywhere else.

You’ll have 12 months experience in sales, a natural enthusiasm for customer service and confidence when speaking to customers.

In return, we’ll offer you a permanent position with a Salary: £26,000 per year plus £6,000 OTE and uncapped commission. There are also excellent benefits, including 22 days paid annual leave, a contributory pension scheme and share save scheme, free BT Broadband and discounts on BT Mobile and BT TV.

Our investment in you is also important to us. You’ll undergo top-notch training and support throughout your time at BT. There is lots of opportunity to develop a long and rewarding career with us, and we’re committed to helping you achieve this.

Our offices are open from 8am to 9pm Monday to Friday; 8am to 8pm on Saturday; and 9am to 6pm on Sunday. You’ll cover a variety of shifts between these hours, including evenings and weekends, with shift patterns to suit you. For example, you may be interested in a nine day fortnight (which means on a full-time salary you work five days one week and four the next).

Being a Customer Advisor is deeply rewarding as you’ll be helping someone each and every day. If you’re interested in this role then we’d love to hear from you. You can apply right here.