1st Line IT Service Desk
Full job description
F1rst Commercial Recruitment
Salary: £26,000 per year
Are you looking for a new role doing 1st Line IT Service Desk support? Do you want to use your skills and the knowledge you’ve gained and grow with a company? If you like the thought of doing IT support in a remote capacity (for now), read on!
We are working with a managed IT service provider who supports clients across the UK. Due to expansion in the North, they are looking to recruit a 1st Line IT Service Desk support person to ensure continuity of support for their Greater Manchester customers.
As the client base has mainly grown around South Manchester, this is where you would need to be based as there will be times (after training) where you will go to site and help resolve issues. This will not be for the first 12 months or so as initially this is a totally remote based role. There will also be occasional travel to Head Office down South.
This is a brand-new role and there is a real chance to build on your 1st Line IT Service Desk support skills and knowledge and grow with a company where you can be mentored and given the chance to shine.
Main duties include but are not limited to:
* Responding to clients support enquiries professionally and helpfully, via telephone, email or messages and keeping the client updated during the progress of the ticket
* Planning and undertaking scheduled maintenance upgrades
* Diagnosing and troubleshooting hardware, networking, and software issues
* Proposing simple and effective solutions to improve quality of service
* Maintaining good client relations
* Monitoring devices via RMM system and taking appropriate action when required
* Monitoring other alerting systems and responding accordingly
* Setting up new users and providing basic training on how to use the equipment/software for the new starters
* Installing new/replacement IT solutions for clients
* Completing job reports
* Dealing with items returned from clients and progressing them through the returns process
* Dealing with stock items, recording serial numbers and updating any required systems received
* Updating the ticketing system at all times and recording time worked on tickets, including the full details of actions
* Undertake setting up of new equipment/hardware and arrange shipping to the client
* Undertake repairs to equipment this includes arranging collection/delivery, costing and approval of repair
* Timely and organised documentation
* Travelling to clients’ office or server location where necessary and representing the company in a professional and friendly manner
We are looking for:
* Experience in a helpdesk support/remote IT support role
* Confident on Windows 10
* Experience with General TCP/IP Networking and troubleshooting
* Good Microsoft/Office 365 knowledge
* Exposure to email and network security technology
* Able to work remotely
* Someone who can use their initiative, is organised and has good attention to detail
* Driver
In return we can offer:
* starting salary of £26,000per year
* Hours 9-5.30 Monday to Friday
* 20 days holiday + Bank Holidays
* Training
* Expenses for travel
If you are interested in this position click on the link to apply a copy of your CV to Dave, quoting reference number: 2991
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
THIS JOB NOT FOR YOU? WHY NOT SIGN UP TO THE ‘JOB ALERTS’ ON OUR WEBSITE AND HAVE OUR LATEST VACANCIES COME STRAIGHT TO YOUR INBOX OR ‘LIKE’ OUR FACEBOOK PAGE FOR JOBS AND ADVICE DIRECT TO YOUR NEWSFEED
To apply for this job please visit definitejobs.co.uk.