Field Control Officer

Field Control Officer

Manchester

Field Control Officer (FCO) Full Time (40hrs)- Fixed Term 6 months contract – Working 1000-1900 and 1800-0300 on a rotation

About the role

This challenging role requires a dynamic, flexible individual who will be based at our Head Office in Manchester. You will be responsible for supporting the field operation and CSC to achieve service delivery performance targets. You will complete all tasking for Field Monitoring Officers on the system and liaise and support them as required.

Clearly, this role brings with it a variety of challenges – you will be instrumental in protecting the public and making a difference to people’s lives.

We are looking for individuals who are committed to delivering excellent customer service, sometimes in pressurised situations.

The role is based on a rolling shift pattern to cover 10:00 – 18:00 and 18:00 – 03:00 to include weekends, bank holidays and public holidays. You will be required to work 40 hours per week (average).

About Capita | Electronic Monitoring

Capita Electronic Monitoring (EMS) is part of Capita plc, the UK’s leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

EMS is contracted by the Ministry of Justice to provide electronic monitoring services (including ‘tagging’) across England and Wales. Currently we manage monitoring centres in Norwich and Manchester, alongside a nationwide field force.

What you will do:

Create tasks on the tasking system in line with all of the contractual requirements
Ensure equipment is correctly assigned to subjects
Liaise with FSA’s for leave and absence information, enter any changes into the system
Identify and initiate breach action for all subjects in breach of their curfew condition
Support internal and external customers to maintain high standards of performance
Liaise with suppliers and agencies where required
Liaise with FSO’s in relation to equipment management requirements or issues
Support Field Monitoring Officer with queries
Process any risk exception reports
Assist with telephone calls when required
Provide a full and effective handover at the end of shift

Your experience will include:

Experience within a planning/scheduling role
Able to work flexibly to achieve the overall goals of the business
Able to deliver objectives and deal with complexity
Ability to work to targets in a high pressured environment
Excellent Microsoft Office application knowledge including Word, Excel and Outlook
Excellent communication skills
Internal and external customer focus

What’s in it for you?

At Capita, training and development aren’t optional extras: they’re how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day’s holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process – click.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.