Assistant Operations & Compliance Manager

Salary: £38,035 per year

Join us on the Journey…
 

We have an exciting opportunity for an Assistant Operations & Compliance Manager based in Aston. You will be responsible to deliver an efficient and reliable coach service through effective leadership, teamwork and control of resources.

What you’ll do…

• Manage the Traffic Office team including holiday, absence, individual development plans and conduct and co-ordinate activities to ensure the provision of a reliable, high quality coach service.
• Manage drivers including conduct, attendance, timekeeping, standards and development.
• Ensure cost effective staff utilisation, scheduling efficiency, holiday and overtime allocation and to maintain accurate personnel records.
• Build and develop effective working relationships throughout the business and with all relevant stakeholders.
• Work with colleagues to ensure all services operate to a high standard and in accordance with set evaluation table targets, identifying and implementing solutions where targets are not being met, and strive to perform to gold standard.
• Work with colleagues to achieve the annual budget and associated action plan.
• Have a good working knowledge of, and keep up to date with all relevant legislation and ensure compliance with Drivers Hours Regulations, Health and Safety Regulations and all Company policies and procedures. 
• Liaise closely with Engineering colleagues with particular emphasis on the prompt departure of vehicles from the garage.

What you’ll need…

• Relevant NVQ Level 2 is essential (e.g. in Transport Road Passenger Operations).
• Good understanding of the road passenger transport sector, including all relevant legal and external regulations and requirements for the operation of passenger carrying vehicles.
• Excellent working knowledge of all daily site procedures, health and safety regulations, employment legislation, and people management practices
• Experience in managing and motivating a team to achieve high standards of performance in a unionised environment
• Flexible approach to working hours – able to attend out-of-hours external meetings on an occasional basis and respond quickly to any “on-call” requirements.
• Thorough appreciation of the needs of external customers and external stakeholders, coupled with the ability to identify areas for improvement and implement effective action plans
• ILM Level 2 in Effective Management is desirable.

We offer a wide range of benefits such as…

• Free travel for you and your partner
• Company pension
• Life Assurance
• Employee Assistance Programme
• Paid annual leave
• A variety of deals and discounts via NX online portal including travel, days out, cinema, mobile, car and many more

Things to note…

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.