Senior Manager (Retail Operations) Required by Leading Fs Co (Surrey)

NEW SENIOR MANAGER (RETAIL OPERATIONS) REQUIRED BY PRESTIGIOUS FINANCIAL SERVICES COMPANY BASED IN SURREY

Our client is one of the UK’s largest investment fund managers with over 660,000 customers in the UK. They look after assets worth £168.8 billion and are dedicated to achieving the best possible returns for their investors and have a fantastic office complex in the leafy suburbs of Surrey.

Our client is currently seeking to recruit for a senior finance role within their retail operations which is responsible for the operation and control of intermediary remuneration services on behalf of all retail business channels and for the collection of fees from their clients. The service they provide covers the UK, Europe and Worldwide domiciles and the scope of services, calculations, payments and collections is wide reaching across their client base.

The Senior Manager (Retail Operations) role they are looking to fill will have responsibility for daily operations, day to day management and professional development of the team as well as project related activities and a summary of duties appears below:-

Manage a team of 15 staff, actively guiding, encouraging & developing these people, undertake their appraisals and support their career aspirations

Work with and negotiate with senior stakeholders from Propositions, Sales, Head of Channels and Operations to deliver on current & new business proposals

Represent senior stakeholders at project meetings or in resolving issues

Manage activity and contribution to activity across multiple locations

Perform control reviews to ensure that high standards of audit requirements are met

Analyse statistics, monitor business levels and ensure staffing levels meet business demand

Provision of management information acting on errors and/or negative trends

Participate and represent the area in projects as necessary

Provide regular updates and feedback to the Associate Director, escalate any issues and provide action plans as appropriate

Department budget management (headcount [current and forecast], learning & training budgets)

Identify, manage and escalate risk issues within own and related functions.

The aim of this role is to achieve business goals and to manage workloads by monitoring productivity, performance and assessing business priorities effectively. The post holder will need to ensure high standards of delivery, compliance with company policy & procedures as well as continually driving to improve processes and productivity. This role is working within a key area of the business and will report up to board level with dotted line responsibility to the Head of Retail Operations and the Head of Continental European Business (based in Luxembourg). The team process for business spread across the UK, EMEA and Asia, which means the post holder, will have many stakeholders interested in function across the globe. Also the function is heavily audited internally and externally so requires constant control reviews and progress to adapt to ever increasing demands.

Our client is looking for someone with strong analytical skills that can understand the detail and be able to manage downwards as well as upwards. The role would suit someone with an enquiring mind who likes to constantly challenge and is looking to progress within a large organisation and has a proven track record of delivery in a role with significant accountability for monitoring performance and productivity in an operations environment. Experience of asset or fund management operations, ideally in a commission & fees environment would be a distinct advantage and all applicants will need to be highly motivated with a drive to succeed and make a genuine difference & have 1st class experience of managing and developing teams at senior level.

If you have the ability to build, recruit and develop a team in this complex area of financial services, have demonstrable experience of managing senior stakeholder relationships (preferably within a retail operations environment) and have excellent interpersonal skills with the ability to communicate effectively at all levels then we would like to hear from you.

Interested?

If you feel you have the specific financial services experience for this unique opportunity as well as the talent, drive and customer service ethos to excel in one of the UK’s most high profile wealth management environments then please forward your CV now to start your application process.