Customer Service Administrator
Full job description
Focus Resourcing
Salary: £26,000 per year
Our client is looking to recruit a customer service administrator into its small customer service team therole will be initially for 3 months and will be answering some phone calls and dealing with all the back office administration.
The Role:
To create attendance certificates for clients following training courses.
To put together training packs for client training
To make minor admin changes to the Information Management System
To send out monthly annual registration reminders
To deal with customer queries accurately and in a timely manner.
To answer the telephone and transfer the call to the relevant department/person.
Dealing with internal and external customers in a professional and honest manner at all times, to meet and exceed their needs and improve the quality of service and company image.
General assistance with administrative work for the Customer Service team
Skills:
Confident on the telephone
Basic admin and accurate data entry skills
Friendly team player
Common sense
Ability to proritise
Company are established and a good employer locally. Offer free car parking on site.
To apply for this job please visit definitejobs.co.uk.