Inbound Customer Service (Stockport)

Inbound Customer Service Advisors
Full time Mon – Fri 2pm – 10pm
£8.4 + per hour
35 hours per week
Paid weekly (one week in lieu)
Start date 30th March

We are currently seeking advisors for our client’s main customer service team based in Stockport. Our client is one of the UK’s leading banking organisations.

The purpose of the role is to receive calls from customers of our client, and assist with general banking enquiries (e.g. statement queries, payments, setting up direct debits, locating bank branches). As such, candidates for this position must have proven customer service experience (ideally contact centre or phone based but can also be face to face). Communication must be excellent, both written and spoken, and general maths skills are also necessary as you will be talking to customers regarding their balances and statements and so need to have a good grasp of incomings and outgoings.

This position is part of a pilot scheme where our client is looking to set up a new team to reduce call volume so free up other advisors within the business to handle more complex queries. As such, it is a great opportunity to be part of a new and exciting team and be able to adapt and learn new skills.

We have part time or full time evening shifts available, with one week paid training also 2pm-10pm.

This is an excellent opportunity for candidates looking to work as part of a new team, those looking to gain more experience in a customer service or contact centre environment.

If you are interested in applying, please submit your CV via email to Joe at manchestertemps(at)rullion(dot)co(dot)uk

Please note that this role is subject to a stringent credit check and three years referencing history.