Inbound Customer Service Advisor
Full job description
Interaction Recruitment
Salary: £26,000 per year
Full Time Customer Service Advisor Inbound Banking
If you are looking for a new opportunity within the Financial sector or would like to develop your existing banking experience further, then read the information provided below.
Job Specifications
Full Time 40 hours per week (Must be able to commit to hours with no studies or prior commitments)
Shifts between 8am-8pm Monday to Sunday (5 x 8-hour shifts a week)
4-weeks paid training between 8am-6pm Monday to Friday
£26,000 per year / £26,000 per year
Location Binley, CV3
Additional Information
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization’s service standards.
Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
Analyse customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients
Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
If you would like your application to be considered, please ensure that you apply with an accurate up to date CV that reflects your skills. We aim to review all applications but will only shortlist those that meet the criteria so please wait to be contacted if you have been selected.
If you are interested!
INDBKS
To apply for this job please visit definitejobs.co.uk.