Rail Development Manager (Commercial)

The Development Manager will be responsible for the development/deployment of technical non fare revenue. This role will also look for strategic revenue opportunities (including savings) within Retail Development and Commercial directorate of a technical nature.

KEY SUCCESS CRITERIA:

• To support the Head of Retail Development on various commercial projects

• To increase the company’s technical non fare revenue

• To successfully implement technical changes and deliver cost savings

• Develop and deliver solutions with adherence to time, cost, regulatory and quality parameters

• To analyse problem areas and/or changes in business requirements to maximise the return on the investment in technical systems through the specification and implementation of appropriate changes to those systems. 

• To provide ongoing support including, where necessary, training and supporting documentation for system users.

KEY RESULT AREAS:

• Provides technical direction for the development, design, and systems integration from definition phase through implementation.

• Applies significant knowledge of industry trends and developments to improve services

• Contribute to the delivery of work retail development team.

• Easily recognizes system deficiencies and implements effective solutions.

• Creates and executes development plans and revises as appropriate to meet changing needs and requirements.

• Keeps project managers well informed of status of development effort and serves as liaison between development staff and.

• Owns the development lifecycle and is responsible for managing technical risks throughout the project.

• Suggests areas for improvement in internal processes along with possible solutions.

KNOWLEDGE

• Good business/ systems/ process analysis skills

• A strong service orientation and business focus on the application of systems

• A good understanding of technical environment.

• The ability to work under pressure and prioritise workloads which may include conflicting priorities.

SKILLS

• Excellent Project Management and organisational skills

• Must be adept in use of MS Office 2000 or later, particularly Excel and Word, and ideally Access or similar database to basic level, Internet and email

• High levels of interpersonal skills and empathy.

• Excellent verbal, written communications and listening skills.

• Good team worker.

• Problem solving and complaints handling.

• Engaging presentation skills.

• High personal motivation, a high degree of personal enthusiasm and commitment to the company. Adhere to company policies and procedures, code of conduct, health and safety, etc

EXPERIENCE

• Minimum of 2-3 years relevant analysis/ project management experience with a good understanding of the commercial/ business application of IS systems and associated infrastructure.

• Project