Domestic Violence Refuge: Night Concierge

Salary: £26,000dependent on experience
Length of Contract – 5 Months initially possibility of p position
Hours- 16-48 hours per week
Location- South Yorkshire
Start date – ASAP
Agency- Resourcing Group Futures

A specialist South Yorkshire Domestic Violence Service is looking for an enthusiastic individual to join their team within the Night Refuge Support Service. This is a lone working role so the ideal candidate would be someone who is able to react to unpredictable situations and take action when required. This role would require you to work a minimum of two weeknights and one night over the weekend each week.

Job Requirements
*Act as a first point of contact for service users and other visitors ensuring a welcoming environment.
*Liaise and maintain relationships with service users, visitors and staff.
*Respond to service user issues, referring to the member of staff on-call or the emergency services as needed.
*Assist with the access and monitoring of contractors.
*Respond to any health, safety and security issues.
*Respond positively to complaints, accidents and incidents.
*Ensure that service users adhere to the terms of their licence agreement, including the House Rules contained in that agreement.
*Monitoring of CCTV cameras to allow appropriate access to the building. Recording and reporting of all incidents of attempted trespass, harassment and anti-social behaviour.
Local Environment.
*Keep the refuge clean in accordance with the specification.
*Organise and store cleaning materials and other supplies safely in a designated store.
*Ensure that all staff offices, welfare facilities, meeting rooms and other communal areas are maintained to the required specification including cleaning, furniture, equipment and supplies.
*Carry out regular checks of the building to ensure that the security of service users and the security and repair of the refuge is maintained.
*To be fully aware of and adhere to Health and Safety and fire procedures. To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation.
Gardens and open spaces.
*Deliver and/or support the work of external contractors to maintain all communal landscape areas in accordance with the specification.
*Organise, maintain and secure all equipment and materials needed to maintain the gardens and open spaces.
*Carry out regular external checks of the building to ensure that the security of service users and the security and repair of the refuge is maintained.
Communal Areas.
*Maintain communal lighting.
*Undertake and/or report repairs as required.
*Maintain cleanliness and safety of all communal areas.
Administration.
*Maintain an accurate record of all work undertaken, reported repairs and any incidents of harassment, aggression, property damage, etc.
*Requisition supplies.
*Maintain estate inventory.