Customer Project Engineer

Salary: £36 – £42 per hour

Jo Branston Appointments (North West) Ltd is proud to be working on a sole agency partnership with this award winning, professional and innovative Aerospace client. This is a fantastic opportunity for a current project engineer to move forward into this client management/ client facing project engineering role or you may be a mature Graduate with previous customer facing/project management skills. You will be working with colleagues, clients, peers and Senior Management and identifying new opportunities within your existing business. This role will be working out of their Portsmouth site and from home on a full time, permanent basis. HQ is based in Burnley, Lancs. Immediate requirement.

Benefits

Approx. 38 hrs per week Mon to Fri

£30-32,000 pr annum

£4,000 pr annum car allowance

Contributory Pension Scheme

Hols per annum – 33 days per annum (inc BHs)

Death in Service – 3x Salary

JOB DESCRIPTION

Job Title: Customer Project Engineer

Accountable to: Principal Engineer and Director

Main Responsibilities

Responsible for combining technical knowledge and sales skills, working alongside new and existing Customers to provide technical support and advice to maximise business potential. You will be working as part of a team of 5 Customer Project Engineers in the UK and 3 in Malaysia. This role will require a technically competent person who has the ability to work on their own initiative. You will be dynamic with an openness to learn new improved customer management styles with a focus on identifying new opportunities within your existing clients. You will be very personable with excellent communication skills – You will understand the importance of punctuality and accuracy with a smart mind and be forward thinking. You must have an existing knowledge of composites processing and be from and Engineering, Aerospace, Automotive background with excellent technical project engineering background.

Knowledge, Skills and Experience

Knowledge

Self-starter, requiring minimum supervision.

Customer focused.

Results and deadline driven.

Keen eye for detail with a quality focused approach to producing accurate work.

Strong interpersonal skills, with the ability to establish and maintain good working relationships at all levels, both externally and internally.

Detailed engineering understanding of Customer and VC processes.

Composite knowledge – products and processes.

Basic commercial and marketing acumen.

Effective and concise communicator.

Analytical and problem-solving skills.

Project management understanding, including plan building

Computer skills to prepare, analyse and develop reports and spreadsheets.

Ability to manage projects and prioritise workload within agreed timescales and to budgets.

Ability to explain design ideas and plans clearly.

Self-motivated and works under own initiative.

Willingness to travel – UK & International

Key Tasks

Customer Management

Regular visits to Customers, front-line responsibility for reporting on Customer changes & opportunities.

1. Developing robust relationships with all Customer functions, identifying decision makers and key personnel.

2. Driving internal alignment on key Customer activities and executing to delivery plans.

3. Reporting on Customer performance KPIs; Managing change engineering of existing business.

4. Co-ordinating customer projects linked to our products / services.

5. Supporting marketing by attending trade shows, conferences and other marketing events.

6. Ensure customer and company needs are met.

7. Managing and interpreting customer requirements.

8. Providing training and producing support material for Customers.

9. Ensuring full adherence to Health, Safety and Environmental requirements.

10. Ensuring full adherence to all policies and procedures in place at Customer premises.

Demand Management

Identifying Customer demand on existing & new business; querying where demand exceeds/falls-short of expectation.

* Forecasting and reporting on demand changes within internal VC review structure.

New Business Development

Seeking & identifying new opportunities with existing Customers.

* Updating Sales pipeline tool (Bigin).

* Developing responses to RFIs, RFPs & RFQs.

* Calculating customer quotations

* Producing technical presentations and demonstrating how we meet customer needs.

* Supporting the identification of potential new customers who would benefit from our products / services.

New Business Development

Managing Gate and launching Cost reviews internally.

1. Management of Customer milestones, including Gantt chart development.

2. Internal Engineering, including nesting, of new opportunities & product/service development.

3. Supporting FAI and other Customer engineering activities.

To Apply – Please forward your upto date CV immediately. You will be contacted should our client wish to move forward with your application. Thank you and stay safe.