Graduate / Trainee Assistant Operations Manager

TribePost Ltd are working on behalf of Solace Global Ltd to fill this vacancy.

Available vacancy: Graduate/Trainee Assistant Operations Manager
This position is based in: Poole, Dorset
Salary: £27,600 – £30,000on successful completion of a 6 month probationary period
Company benefits include: Private Healthcare, Cycle to work scheme, 24 days holiday, Parking, Gym membership

This is a graduate level role, however the degree subject and amount of post-graduation experience is not as important as the skills and potential of the applicants. Particular skills required include communication, problem solving, multi-tasking and planning: A degree in a maritime/military subject would be beneficial.

Purpose of Role:

The duties of an Assistant Operations Manager will include, but not be limited to, coordinating, enabling and supporting the delivery of security services to our global clients. This will involve logistical, legal and personnel challenges associated with providing security teams to client vessels in order to protect against the threat of piracy.

Context and environment:

Solace Global protects the reputations, people and assets of its clients. It is our holistic approach to security services and commitment to setting industry standards that attracts multinational companies, governmental agencies and high-net worth individuals from all over the world. From armed or unarmed physical security and corporate due diligence to situational threat assessments and journey management services, Solace delivers a discreet and professional suite of services which is based on an intimate understanding of your requirements, regardless of the scale or location of your operation.
This post holder will be assigned to a particular client desk but will be available to assist as required with any client or duty.

Main duties:

To provide services that supports all Solace Global clients. This involves:

• Liaise with clients regarding their security requirements, manage expectations and deliver operational requirements. Pro-actively build and maintain professional relationships with clients.
• Ensure that all contractually agreed responsibilities are delivered to clients.
• Manage personnel on task, including discipline and welfare.
• Troubleshoot issues that arise in the course of normal work.
• Liaise with clients on a weekly basis and gaining feedback for continual improvement of delivery of services.
• Ensure the overall image, ethos and direction of Solace is carried by all members of the sub-contractors to an impeccable level.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.

Accountabilities and responsibilities:

• Learn and understand company Standard Operating Procedures.
• Learn and understand the legalities regarding Rules of Force.
• Learn geographical locations of all relevant ports and the agency names and key persons in each country.
• Learn and understand the procedures for incidents on board vessels.
• Learn and have an understanding of other departments including Projects, Close Protection, HR etc.

Key relationships:

Internal: Operations Management team, Solace Directors, Security teams.
External: Clients, Vessel Masters, Overseas Agents

Other important features or requirements of the job:

• Due to the 24 hour nature of our operations, Operations Managers are on call at all hours to facilitate operational needs. You may also be asked to work on special projects during busy periods which may involve staying late or working extra hours as required.

This vacancy is being advertised by TribePost Ltd. The services advertised by TribePost Ltd are those of an Employment Agency.

This vacancy would be of interest to job seekers searching for the following
vacancies: Operations Manager, Operations Management, Assistant Operations Manager, Graduate Operations Manager, Project management, Logistics, Graduate