Onsite Audio Visual Support Technician – Jpmorgan

On-Site Support Events Technician JPMC

The purpose of the role is to work as part of the onsite BAU support team supporting the onsite AV Manager based in Canary Wharf, London. The role includes operation of the auditorium event space attending high level events providing a first class Client experience throughout.

The candidate shall be organised, possess excellent communication skills, be personable at all times. The role is based on a 9 hour rotational shift between the 7.00 am until 7.00 pm but sometimes earlier/later depending on the event requirements.

Duties shall include, but not be limited to the following:

• Reporting to proAV on site AV Manager
• Day to day BAU support of the AV / VC facilities
• Attend other JPMC sites as required (this includes outside of London)
• Provide Backfill for Support MCR / MSD desk if required
• Support webcasting as required
• Provide Service Delivery across all site(s) against pre agreed SLA
• Providing a technical lead to other team members as required or directed
• Proactively train and support end users as required
• Locate faults and provide first fix resolutions i.e. fix /loan equipment where appropriate
• Prepare equipment for events and meetings as required
• To be fully competent with all installed & portable technologies
• Provide support on an individual basis to users at all levels of seniority
• Attend and remain on station for important events where required
• Working any rotational shift basis as required
• Administration necessary to support engineering role

Technical Requirements:

Candidate must have a high level of technical expertise within the audio-visual arena including but not limited to the following:
• Professional expertise in AV equipment, sound reinforcement, projection, lighting, web streaming, video conferencing, maintenance & repairs.
• Live audio using Yamaha digital desks – M7 preferred
• Video – HDSDI environment– Prysm walls, Christie spyder, Sony cameras with Telemetrics control,, accordant webcast, grass valley vision mixers, Crestron digital media, fiber distribution, Omnicron recorders
• Experience of Cisco Video Conference,
• Help ensure top audio/visual quality of presentations – optimization of content aspect ratios/resolutions and file formats to suit space.
• PowerPoint experience
.
Personal Attributes;

• Have excellent communication, time management, presentation and organisational skills
• Be enthusiastic and self-motivated
• Be able to establish productive relationships with people at all levels
• Have a positive and adaptable approach to problem solving
• Ability to use own initiative appropriately
• Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner