Help Desk Support

Help Desk Support
Location: Morley
Salary: £26,000per year- Part Time Hours over 4 days – 12:00-19:00

Responsible for providing telephone support to the Nationwide customer base. Respond to queries, and allocate jobs to engineers or to internal diagnostic team. Using own problem solving skills and experience to determine and implement solutions.

Help Desk and Scheduling experience ideal but not essential.

Key Duties and Responsibilities:

– Provide front line first point of contact for incoming queries and issues related to facilities and maintenance work on site for the client
– Log job onto relevant in house system; ensure this system is kept up to date
– Ask questions to determine nature of problem and to ensure the customer query is resolved
– Ensure customer and legal SLA’s are achieved
– Respond to email messages for customers seeking help
– Locating suitable engineers and sub contractors
– Allocating jobs for engineers and sub contractors
– Order stores for engineers
– Follow up with customers to ensure issue has been resolved
– Gain feedback from customers about services that have been delivered
– Ability to handle a high volume of calls on a daily basis
– Working as a part of a team with a flexible approach to work and workload to achieve team goals

You will be responsible for supporting the service operation and working on a National helpdesk to ensure all calls are answered in a timely, appropriate and professional manner. Provide call handling and first line service support for the company service desk to deliver a nationwide fault logging / helpdesk to clients.

We are looking for an individual who is looking for a new opportunity in a quickly expanding business.

Key Skills:

– The right candidate will already have customer service skills from a similar call handling environment
– Ability to communicate at all levels, with an excellent customer approach
– Good IT skills, with experience of Microsoft products
– Experience of Service Delivery with high level of Customer Focus

Due to the nature of our contract all candidate will be subject to CRB and police vetting to ensure suitability.

For more details please contact Sally Henderson at the Search Consultancy Leeds office.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.