Stock Collection and Retail Warehouse Manager

JOB TITLE: Stock Collection and Retail Warehouse Manager

JOB PURPOSE: Manage the Newhaven Stock Collection team within the agreed area and two retail outlets in Newhaven to achieve maximum income to support the local work of the charity

HOURS: Full time 5 days per week to include weekend and bank holiday working on a rota basis

DUTIES AND RESPONSIBILITIES

Successfully manage the day-to-day operations across the two warehouse sites; taking overall responsibility for fire safety, health and safety, security and facilities requirements. The sites both operate on a 7 day basis and responsibility will include maintaining the 7 days operation whilst on duty and not through assistant managers, this may involve working both a Saturday and Sunday as required.
Manage stock processing in line with the requirements of the business. Take orders for stock from key clients and shops and oversee the processing of goods in line with needs and quality / retail standards. Manage volunteer processors to build knowledge and sort different categories of items so that income is maximised from donated goods. Oversee the processing of furniture, white goods and small electrical items in line with all legal requirements, including the PAT testing of items by staff and volunteers. (training provided where necessary). Highlight high quality /value items and transfer these to the Ebay team.
Manage the employed and volunteer retail team to meet income generation targets at both outlets. Maintain all company standards for customer service, pricing, sales, administration and quality. Ensure customer satisfaction is maintained through the delivery process and the team successfully deal with all customers enquiries and complaints in line with standard procedures.
Ensure all financial administration is completed on time and in line with company cash handling and security procedures.
Take responsibility for the budget, setting targets for self and team and working with the Commercial Director to build future income by developing the operation.
Attend supervision and appraisals with line manager. Actively participate in monthly senior management and staff meetings and all other meetings and training as required by the organisation. Work with other staff and volunteers to ensure effective working relationships are created and equal opportunity policies are adhered to at all times.
Maintain the company’s quality standards, currently ISO 9001 and Quality Counts across the operation.
Be available to provide cover at other venues as required and undertake any other reasonable duties.Ideally work within the charity sector