I T Support Technician (1st and 2nd Line)

IT Support technician ( 1st and 2nd line support )
Based Sheffield
Permanent and Full time
£16k to £18k

My client is recruiting an IT support technician.

The role is an interesting one with a lot of scope to move into a 3rd line support role over time and to work on projects.

To be considered you will ideally have the following skills and experience as well as an outgoing personality and the ability to offer superb customer service.

• IT degree or similar academic qualification or Microsoft accreditations or similar IT based training certificates
• Experience of working in a telephone and customer facing customer service role
• Experience of configuring and supporting Windows 7 and Office 2010 (and later versions)
• Be flexible to travel at short notice

Duties:
• Incident handling via service management system of incoming email and telephone requests (for +1000 staff)
• Travel to remote offices (approximately 30 offices) to provide on-site installations and support
• Provide work bench configuration and repair for laptops, desktops, mobiles and printers
• Administration and maintenance of user accounts for various business IT systems
• Provide guidance and support to our customer base for training and utilisation of company systems
• Assisting with roll outs across network for upgrades and enhancements
• Some project work, leading into 3rd line

For this role you would require experince of supporting users using a Microsoft Exchange messaging system and experience of a Microsoft Active Directory environment.

If this role is of interest then please contact Rebina.