Customer Support Representative
Full job description
Estrata Recruitment
Salary: £26,000 per year
The opportunity: Are you a Customer Support Representative with a passion for providing an excellent standard of customer support and service? Are you a confident communicator who is responsive and personable, able to support and aid a wide range of technical clients? You’ll be processing orders and quotes, answering queries, resolving issues and much more.
If you are a Customer Support Representative with an eye for detail, able to listen, respond professionally and deliver the best solutions then this opportunity is for you.
What you will be doing as the Customer Support Representative:
* Handle incoming calls, redirect as required, effectively answer emails, handle enquiries and orders as part of a larger team.
* Using MS Windows core packages you’ll process requests, quotes, and orders of catalogue items accurately
* Anticipate and proactively manage customer needs, make informed decisions, and meet customer service levels
* Communicate internationally with the global office network as required
* Update customers of delayed orders
* Be involved with continuous improvement projects, follow SOP’s and meet department & team KPI’s
Skills and qualities required for the Customer Support Representative:
* Customer facing experience with a passion for delivering great service
* Strong written, verbal and interpersonal skills – you’ll be a great communicator
* Attention to detail, organised and have initiative in using your problem-solving skills
* A team player who can multitask, manage your time and yet work independently to achieve all orders are same day processed so meet targets and company objectives
* Good all-round skills with Microsoft packages and the ability to quickly learn new systems and processes.
About the company: Bucking the economic trend, this engineering manufacturing business is expanding, bringing on new products and people, so a great time to be joining them, be part of the success. As the Customer Support Representative, you’ll to positive minded, goal driven and a strong team player focussed on continuous improvement. Career progression is supported with training and personal development.
Actively interviewing and ready to hire immediately so send your CV NOW (closing date 25th November) using the links provided or contact Deborah
Salary and benefits: ££to attract only the best with excellent benefits package including pension, healthcare, life cover, income protection, childcare vouchers, bike or season ticket loan, and more
Hours: 09:30 – 18:00 Monday to Friday.
You must be eligible to work in the UK to apply for this role.
Estrata Recruitment (DB Recruitment Solutions Ltd) is acting as an Employment Agency in relation to this permanent vacancy. We are committed to equal opportunity and diversity. We will hold and use your data for recruitment purposes and in accordance with our privacy policy, a copy of which is available on our Estrata Recruitment website
To apply for this job please visit definitejobs.co.uk.