French Internal Account Executive / Customer Service Executive

INTERNAL ACCOUNT EXECUTIVE / CUSTOMER SERVICE EXECUTIVE – FRENCH SPEAKER

20K BASIC PLUS BENEFITS INCLUDING 25 DAYS HOLIDAY AND FREE PARKING

MANCHESTER BASED

Our client is a global design, engineering and manufacturing company with offices all the world and a history of over a 100 years. They pride themselves on the quality and innovation of their products and offer a superb working environment. They are now looking for a new Internal Account Executive to join the team. This position will be very interesting and varied. You will be responsible for handling all of the communications with internal and external customers.
Main responsibilities;
• Respond in a timely manner to all customer requests/enquiries [typical queries: pricing, availability of product, catalogue or sample requests or company information]
• Ensure full registration of all projects followed by quotation for all Business Responsible for management and processing of order entry onto the system
• Provide initial support to customers where required and observe the need for escalation where necessary to Competence Centre staff
• Provides stock availability, lead time, product change, quote and order status, and shipping date information to customers
• To organise the return of goods in line with Company procedures, implement the dispatch of replacements where appropriate
• To handle invoice/account queries raising and checking credit notes where appropriate
• To liaise with relevant colleagues in response to customer requests
• Perform pro-active call activities to achieve department KPI’s
• Enters, monitors, maintains and follows through to completion, quotes and orders to customers
• Work in conjunction with other departments as go-to for all customer related activities
• Build and maintain effective working relationships with Vertical and Channel sales team, BU’s, Competence Centre, Supply Chain and other internal and external customers
• Recommends products or services and alternatives to meet customer needs
• Develops and maintains in-depth knowledge of current sales and marketing policies, objectives, programs, promotions, terms and conditions of sale, etc.

Main skills needed:
• Proven track record of working in a Customer services/ Account Management /Inside Sales role essential
• Business level English and French essential; excellent written and verbal communication
• Demonstrate system knowledge and operating experience within a Customer services environment
• Fully proficient with Microsoft Office applications (Excel, Word & PowerPoint)
• SAP Knowledge is desirable but not essential
• Proven track record of working in a commercial B2B environment