Customer Support Agent – Russian & English Language

CUSTOMER SUPPORT ADVISOR – RUSSIAN & ENGLISH LANGUAGE

Would you consider yourself a well rounded character that enjoys dealing with people? Are you looking for a challenging position that will draw upon your attributes, skills and experience? You will join a dynamic team who have a significant impact on how our business meets its goals and objectives and will be exposed to a multi cultured and enlightened global organisation.

We have an immediate opportunity for Customer Support Advisors with fluent written and spoken German and English language skills to join our business. You will need to demonstrate previous experience of dealing with customers and the general public; this could include experience within Hospitality, Retail or any other Customer Service position.

With a UK workforce of around 700 employees, providing more than 10 different languages, every month we help millions of people stay connected by providing Business Process Outsourcing solutions to many of the world’s leading and most prestigious mobile operators and manufacturers.

What you’ll be doing

* Provide customer support via multiple touch points (e.g. inbound calls, e-mail)
* Accurately log customer and product information into our system
* Proactively develop skills and knowledge through effective use of systems
* Understanding customer care and apply to all customer touch points
* Share knowledge gained with team through effective knowledge transfer
* Maintain a high standard in personal KPI targets as defined
* Resolve end customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner
* Achieve customer targets by resolving customer issues in a timely manner
* Knowledge proactively shared with the business and captured in a formal manner

What we’re looking for

* Experience of delivering customer excellence
* Excellent written and verbal communication skills in English and German
* Analytical thinker with problem solving skills
* Comfortable with technology and relish new opportunities
* Ability to self manage

FULL TRAINING will be provided for the right candidates who demonstrate a willingness and desire to do the role.

12 month fixed term contract

Salary: £26,000 + £1,500 Bonus Opportunity
Working hours – 37.5 hours, shifts will range usually between the hours of 8am-9pm

Location – Poole

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.