Ecommerce Fulfilment Manager

Ecommerce Fulfilment Manager Client
R3 Resourcing has an opportunity for an established fulfilment manager or warehouse supervisor to work for a well-established multi channel retailer based in the North West. The role will suit an individual who is looking to make that next step and develop their career and who will thrive in a fast paced, vibrant and challenging environment.

Ecommerce Fulfilment Manager -The Role:
To maintain and develop the online logistics operation that covers the transfer, storing, picking, packing and dispatching of products to the end consumer:

Responsible for maintaining and improving fulfilment KPIs
Manages staff and shift patterns
Coach and monitor operators to increase efficiency and quality
Works with Warehouse Manager and staff to maintain a safe working environment
Responsible for the end to end condition of products to our customers
Ensures that company product and property is protected, preventing theft and/or misuse
Provides regular reporting
Coordinates with our Customer Care manager to reduce returns
Abide by onsite management from Warehouse Manager

Ecommerce Fulfilment Manager -The Candidate:
Previous established fulfilment manager or warehouse supervisor
Highly organised and confident
Ambitious
Customer service orientated
Experienced working as a team leader of warehouse operator for at least 2-3 years
Experienced and confident in the uses of office software particular Excel, PowerPoint and Word
Desired by not critical to have certification in heavy goods management including staff awareness training, counterbalances and fork lift truck operations
Willing to get hands on to understand process and drive changes to improve service
Used to working flexible hours
Strong leader and performance manager