Highway Public Liaison Officer

My client is urgently looking for a Highway Public Liaison Officer for an immediate start.

The Role

Your knowledge and experience of working in a technical customer relation setting, together with excellent communications skills and a “can do” attitude will make you the ideal candidate to join us as a Highway Liaison Officer. With responsibility for a geographic location you will be based in one of our four Area Highway Offices; you will work with a range of stakeholders to enhance the reputation of The County Council on highway related issues, creating positive awareness and improved customer focus.

Job Purpose

To act as the key interface between the Highways Directorate and a wide range of stakeholders and partners; enhancing customer service and communications by obtaining information and feedback from stakeholders and partners on the effectiveness of Highway information and service delivery to inform the development if our localism agenda. Also to act as the technical focus for applications for schemes / projects related to the Localism Budgets.

Key Accountabilities

*Provide a main point of contact and liaison for all stakeholders so as to support high quality communication about relevant Highway issues, agendas and initiatives.
*Develop, maintain and enhance relationships with key stakeholders, including District, Borough, Parish councils and other community groups to enhance the effectiveness and delivery of highway services.
*Provide the contact point for applications associated with the Localism budgets and to ensure that all checks and audits on all proposals are carried out. Any resulting feedback on issues to be passed back and explained to the requesting body.
*Maintain systems and processes that have been set up to provide all interested parties associated with information on progress and its position of proposals in that process.
*Develop and operate a customer care framework ensuring all customers complaints and are dealt with efficiently and effectively.
*Develop and manage systems and protocols to support the planning, delivery and evaluation of customer satisfaction levels.
*Demonstrate the impact of communications activity through effective evaluation of impact and achievement against objectives.
*Co-ordinate communications to ensure stakeholders are better informed of highways initiatives that affect local communities.
*Promote, secure and ensure the active participation of a wide range of stakeholders, including District and Borough Councils and local communities to ensure there is continuous improvement in service delivery and that services delivered are responsive to clients needs.
*Attend meetings as required to deliver the localism agenda. This will include Local and Strategic Highways Panels. Community Initiative Judging Panels and any other groups set up to discuss these matters.
*Represent the council positively and effectively both internally and externally to promote the localism agenda.

Knowledge, Skills and Experience

*Educated to a technical degree level or equivalent, or evidence of relevant experience in a technical area.
*Knowledge and experience of working in a customer relations environment.
*High level written and verbal communication and interpersonal skills.
*Knowledge of Highway and Transportation service delivery is essential.
*Proven ability to understand and interpret complex issues and information
*Knowledge of budget control and management would been an advantage.
*Demonstrable awareness of all environmental aspects and the impacts and waste management.
*Politically sensitive, tactful and diplomatic.
*Proven ability to effectively convey a message to a variety of audiences and sensitive to how different audiences may react to different issues.

To apply for this position, candidates must be eligible to live and work in the UK

Matchtech Group Plc is acting as an Employment Business in relation to this vacancy.